The text, graphics and information on this website is the copyright of Cog on the Box Limited. Any use of materials including, but not limited to reproduction or incorporation of the whole or any part of the Web Site in any other work or publication whether paper or electronic media, or any other form, is prohibited unless prior written permission of Cog on the Box Limited has been obtained.
We at Cog on the Box Limited take your privacy seriously. We will not share any personal information supplied to us with anyone else. We encourage parents and guardians to take an active role in their children’s online activities and interests.
Electronic payments made for products sold on this website are administered by PayPal using secure servers. Cog on the Box Limited is not liable for the loss of any funds due to errors, breakdowns, maladministrations or unauthorised intervention to PayPal's systems or databases.
Our 28-day returns guarantee means that, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item less packaging and postal costs (see our Refunds Policy below). We will only exchange items that are defective or incorrect. This guarantee does not affect your statutory rights.
Our refunds policy does not affect your statutory rights. When you send your item back to us we'll process the returned item, and then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
All our products are normally in stock. You will be advised at the time of ordering if there is any delay. We aim to dispatch all orders by 1st Class post within 3 working days of the order being made; overseas orders will be dispatched using airmail.